Orders and Shipping
Answers about ordering, delivery, tracking, shipping addresses, and payment security.
Delivery time varies by location and the shipping method selected at purchase. Orders are generally processed and shipped within 1-3 business days. Once your order ships, you will receive a confirmation email with tracking information.
Select the account option in the website header and follow the prompts to register with your email address and a secure password.
You can update your saved shipping address from your account. If an order has already been placed, contact customer service as soon as possible. Address changes cannot be guaranteed after an order has shipped.
When your order ships, the confirmation email will include a tracking number. You can use it on the carrier website or use the Track Order page with your order ID and the email address or phone number used at checkout.
No. Indoor Golf Valley does not store credit card information on the website. Payments are processed through a third-party payment provider.
Orders over $30 are eligible for free shipping. Orders under $30 are charged a flat $10 shipping rate.
At this time, Indoor Golf Valley ships to addresses within the United States.
Items may arrive in separate packages depending on the products ordered and their fulfillment locations. We consolidate shipments where practical, but a single delivery cannot always be guaranteed.
Returns and Refunds
Guidance for eligible returns, damaged or incorrect products, order changes, and support requests.
Indoor Golf Valley offers a 15-day return policy for eligible items that are unused, unopened, and in their original packaging. Approved returns may receive a refund or store credit, minus applicable shipping costs.
Contact customer service within 7 days of delivery so we can review the order, authorize the return, and arrange the appropriate replacement.
Contact customer service within 7 days of delivery. Keep the packaging and provide clear photographs of the product and shipping damage so the claim can be reviewed.
Contact customer service before sending an item back. We will provide a return authorization number and the correct return address and instructions.
Email support@indoorgolfvalley.com or call +1 347 480 1190. Our team will respond as promptly as possible during business hours.
Contact customer service immediately. We will try to update the address, but changes cannot be guaranteed after the order has entered fulfillment or shipped.
Order changes and cancellations are not guaranteed. Contact customer service as soon as possible. Once an item has shipped, the order can no longer be changed or cancelled.
We do not currently offer pre-orders for sold-out items. Product availability may change, so check the website or contact our team for current information.